FAQ

  • Q How can I start working with XCDH GLASS?

    A

    Simple steps to begin:

    1. Send us your glass specs, drawings, or project requirements

    2. We’ll provide recommended solutions + quotation

    3. Receive samples or mock-up units

    4. Place trial order and evaluate performance

    5. Discuss long-term cooperation

  • Q What’s the minimum order quantity (MOQ) and lead time?

    A MOQ depends on the glass spec and delivery destination. For regular IGUs, MOQ starts from one 20’ container, with lead time from 20-30 days depending on load and customization.
  • Q Is XCDH GLASS experienced with export and documentation?

    A Yes. We have experience with export shipping, wooden crate packaging, full export documentation (CO, Form E, test reports), and can work with your freight forwarder or deliver to FOB/CIF terms.
  • Q Can I get a custom quote or sample?

    A

    Yes. We offer tailored quotations based on quantity, glass specs, and project location. Samples (cut size or full-size IGUs) can be arranged for your lab, client demo, or mock-up installation.

  • Q Do you offer technical support for product integration?

    A

    Absolutely. Whether you’re designing a new system window or working on a facade mock-up, our engineering team can provide glass structure advice, performance simulation, and edge detail optimization.

  • Q How does XCDH GLASS help me save time and reduce after-sales risks?

    A

    Our fully automated production lines, combined with strict QC and double-seal systems, ensure consistent quality and reliable lead time. With up to 25 years argon retention, you reduce callbacks and warranty claims.

  • Q Can XCDH GLASS support performance certification or testing?

    A

    Yes. We work closely with system window brands to provide performance matching, assist in joint testing, and support thermal, acoustic, and condensation resistance reports—ideal for passive house or government bidding projects.

  • Q What kind of clients does XCDH GLASS usually work with?

    A

    We collaborate with:

    • System window manufacturers seeking consistent quality

    • Curtain wall contractors needing project-specific IGUs

    • Architectural firms with high-performance glass demands

    • Distributors requiring bulk, stable, and certified supply

  • Q Why should I choose XCDH GLASS over other IGU suppliers?

    A

    XCDH GLASS is not just a glass supplier — we’re a performance partner. With 30+ years of experience and exclusive partnerships with global brands like Xinyi, LiSEC, and Quanex, we deliver tailored IGU solutions that help your windows and facades achieve the highest levels of insulation, acoustics, and aesthetics.

  • Q Where have your products been exported to?

    A
    Our IGUs have been used in projects across Vietnam, Malaysia, the Philippines, UAE, and more. We welcome global partnerships.
  • Q Do you provide support for system window manufacturers?

    A
    Yes. We offer IGU configuration consulting, performance pairing, and long-term supply agreements tailored to system window profiles.
  • Q What types of buildings use XCDH GLASS products?

    A
    • Premium residential and villas

    • Commercial facades and curtain walls

    • Hospitals, schools, hotels

    • Passive houses and government buildings

  • Q Can I visit your production facility?

    A Absolutely. We welcome partners and clients to visit our factories for on-site inspections, audits, or technical discussions. Advance booking is recommended.
  • Q How fast can XCDH GLASS deliver orders?

    A

    Thanks to our dual-factory setup and intelligent planning, we can support both batch and project-based delivery with stable lead times and consistent quality.

  • Q What production standards does XCDH GLASS follow?

    A

    We are ISO 9001 certified, and our production process exceeds China’s national standards. All units go through strict quality checks, including argon gas content, seal integrity, and visual inspection.

     

  • Q What if I need special shapes or large panels?

    A

    We support jumbo IGUs up to 3300×7000 mm, and can produce customized shapes or punched holes for specialty designs. Just send us your drawings.

     
  • Q How does XCDH GLASS ensure long-term sealing and durability?

    A

    We use double-seal systems with top-grade butyl and silicone from Kömmerling/Sika, combined with high-precision edge sealing on automated lines, ensuring long-term reliability.

     

  • Q Can XCDH GLASS help reduce energy consumption in buildings?

    A

    Yes. Our Low-E, triple-glazed, and warm-edge IGUs significantly reduce thermal transfer and improve HVAC efficiency, meeting green building and passive house requirements.

     

  • Q Who are XCDH GLASS’s global material partners?

    A We work with top international brands including Xinyi Glass (ultra-clear float), LiSEC (warm-edge spacers), Quanex® (Super Spacer®), Kömmerling (butyl), and Guibao (sealants).
  • Q Where is XCDH GLASS located and how large is your production facility?

    A We operate two modern manufacturing bases in Wuhan and Xiaogan, Hubei Province, covering 50,000 square meters and built to Industry 4.0 standards.
As the Hubei authorized distributor of Xinyi Glass, Xingchen Dahai Glass specializes in high-quality customization, meticulously sourcing premium international-grade materials to deliver a full range of insulated glass solutions. For personalized consultation with our expert engineers, please contact us anytime.
Factory 1: Caidian Qu, Wuhan China
Factory2:  Xiaogan, Hubei China
Tel: +86-13517212299
Export Dept.: +86-15392968262
Email: sales@xcdhglass.com
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