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    FAQ Category

    FAQ

    • Q What are the benefits of using insulated glass?

      A

      Insulated glass offers:

      • Better energy efficiency (lower heating/cooling costs)

      • Improved sound insulation

      • Reduced interior condensation

      • Enhanced comfort and indoor climate

      • Longer lifespan of building components

    • Q How is insulated glass different from regular single glazing?

      A Unlike single-pane glass, IGUs have an air or gas-filled cavity between two or more panes, acting as a thermal and acoustic barrier. This greatly improves U-value performance and reduces external noise infiltration.

    • Q What is a warm-edge spacer and why does it matter?

      A A warm-edge spacer is a low-conductivity material placed between glass panes in an IGU to reduce heat transfer around the edges. It improves energy efficiency and helps minimize condensation on the interior surface.

    • Q What is the typical lifespan of an IGU?

      A

      A high-quality IGU can last 20–30 years or more, especially when manufactured with double-seal systems, gas filling, and warm-edge spacer technology. At XCDH GLASS, our units are designed for long-term reliability and performance.

    • Q Can IGUs be used in both residential and commercial buildings?

      A

      Yes. Insulated glass is ideal for a wide range of applications including:

      • Residential windows and doors

      • High-rise facades and curtain walls

      • Hospitals, schools, hotels, and airports

      • Passive houses and green buildings

    • Q What performance values should I look for in an IGU?

      A

      Key performance indicators include:

      • U-value (thermal transmittance)

      • STC or dB rating (sound insulation)

      • Visible light transmittance (VLT)

      • Solar heat gain coefficient (SHGC)

      • Argon gas retention rate

    • Q How can I start working with XCDH GLASS?

      A

      Simple steps to begin:

      1. Send us your glass specs, drawings, or project requirements

      2. We’ll provide recommended solutions + quotation

      3. Receive samples or mock-up units

      4. Place trial order and evaluate performance

      5. Discuss long-term cooperation

    • Q Do you support long-term partnerships or exclusive agreements?

      A Yes. For system window factories, facade companies, and distributors with recurring demand, we provide price stability, preferred production scheduling, and can discuss territorial exclusivity under clear annual volume.

    • Q What’s the minimum order quantity (MOQ) and lead time?

      A MOQ depends on the glass spec and delivery destination. For regular IGUs, MOQ starts from one 20’ container, with lead time from 20-30 days depending on load and customization.

    • Q Is XCDH GLASS experienced with export and documentation?

      A Yes. We have experience with export shipping, wooden crate packaging, full export documentation (CO, Form E, test reports), and can work with your freight forwarder or deliver to FOB/CIF terms.

    • Q Can I get a custom quote or sample?

      A

      Yes. We offer tailored quotations based on quantity, glass specs, and project location. Samples (cut size or full-size IGUs) can be arranged for your lab, client demo, or mock-up installation.

    • Q Do you offer technical support for product integration?

      A

      Absolutely. Whether you’re designing a new system window or working on a facade mock-up, our engineering team can provide glass structure advice, performance simulation, and edge detail optimization.

    • Q How does XCDH GLASS help me save time and reduce after-sales risks?

      A

      Our fully automated production lines, combined with strict QC and double-seal systems, ensure consistent quality and reliable lead time. With up to 25 years argon retention, you reduce callbacks and warranty claims.

    • Q Can XCDH GLASS support performance certification or testing?

      A

      Yes. We work closely with system window brands to provide performance matching, assist in joint testing, and support thermal, acoustic, and condensation resistance reports—ideal for passive house or government bidding projects.

    • Q What kind of clients does XCDH GLASS usually work with?

      A

      We collaborate with:

      • System window manufacturers seeking consistent quality

      • Curtain wall contractors needing project-specific IGUs

      • Architectural firms with high-performance glass demands

      • Distributors requiring bulk, stable, and certified supply

    • Q Why should I choose XCDH GLASS over other IGU suppliers?

      A

      XCDH GLASS is not just a glass supplier — we’re a performance partner. With 30+ years of experience and exclusive partnerships with global brands like Xinyi, LiSEC, and Quanex, we deliver tailored IGU solutions that help your windows and facades achieve the highest levels of insulation, acoustics, and aesthetics.

    • Q Where have your products been exported to?

      A
      Our IGUs have been used in projects across Vietnam, Malaysia, the Philippines, UAE, and more. We welcome global partnerships.

    • Q Do you provide support for system window manufacturers?

      A
      Yes. We offer IGU configuration consulting, performance pairing, and long-term supply agreements tailored to system window profiles.

    • Q What types of buildings use XCDH GLASS products?

      A

      • Premium residential and villas

      • Commercial facades and curtain walls

      • Hospitals, schools, hotels

      • Passive houses and government buildings

    • Q Can I visit your production facility?

      A Absolutely. We welcome partners and clients to visit our factories for on-site inspections, audits, or technical discussions. Advance booking is recommended.
    ABOUT XCDH GLASS
    Xingchen Dahai(Hubei) Glass Co.,Ltd supplies OEM insulated glass for energy-efficient buildings with 30+ years of experience and smart, reliable production.
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    Address: Caidian Wuhan, Hubei China
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    +86-15392968262
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